1. General policy
Except where required by applicable law, subscription fees are generally non-refundable. You may cancel a paid subscription to stop the next renewal; cancellation does not normally refund the current billing period.
2. Charge issues
If you believe you were charged more than once, charged without authorization, did not receive the purchased service, or received a service materially different from what was represented at purchase, contact Siftglow within 14 days after the charge at support@siftglow.com.
Please provide the email used for the purchase, the order or receipt reference, the charge date and amount, and a short description of the issue. Do not send a full payment-card number or other unnecessary sensitive payment information.
3. Waffo and payment networks
Where Waffo is enabled for the purchase, Waffo acts as merchant of record and may process refunds under applicable law and its buyer terms. Waffo or the relevant payment network may require information needed to review a request. Siftglow does not control the time a bank, card issuer, or other payment network takes to make any approved refund available.
4. Mandatory rights and contact
This policy is effective September 1, 2026.
Nothing in this policy limits rights that cannot be waived under applicable law.
Support contact: support@siftglow.com.